When ordering Accessories, check the product description for more information about the length of the product return period. Many items purchased from the Accessories Store have a defective equipment return period of 90 days. What is the Defective Equipment Return Policy for Accessories?.Once confirmed, your account will be credited if possible, otherwise a refund check will be mailed to you which may take 6-8 weeks for processing. If the products you purchase from the Accessories Store are damaged when they arrive, or if they don't work, you may inquire about replacing them by contacting our support team at 88. When ordering Accessories, check the product description for more information about the return period. You can return or exchange most items purchased at the Accessory Store within 30 days with proof of purchase. What is the Accessories Store return policy?.If the products you purchase from the Accessories Store don't work, you may inquire about replacing them by contacting our support team at 88. The items shown as compatible with Fios have been tested to work with most Fios equipment configurations. Please note, a signature may be required for delivery. All orders are subject to credit authorization, verification, and inventory availability. Orders placed after 5:45 PM ET will not ship until the following business day excluding holidays.

Orders placed by 5:45 PM ET on Monday - Friday, excluding holidays, will ship the day they are received.

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